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Client's Charter Achievement 2020

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​​​​CLIENT'S CHARTER ACHIEVEMENT UNTIL DEC​EMBER 2020
 
OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARD TOTAL NUMBER OF SERVICE GIVEN

​NUMBERS OF COMPLIANCE TO STANDARD*​

​PERCENTAGE OF COMPLIANCE TO STANDARD​** ​NUMBERS OF NON-COMPLIANCE TO STANDARD​*** PERCENTAGE OF NON-COMPLIANCE
TO STANDARD
****​​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​
  • Mineral and Geoscience Division  (BMG) 
  • Land, Survey and Mapping Division  (BTUP) 
  • Biodiversity Management and Forestry Division  (BBP) 
  • Water Resources, Drainage and Hydrology Division  (BSASH)​








4


3

-


2

 

 





100%


100%

-


100%

 














 
 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:            
  • National Land Council (MTN)


 


1

               



1

           

           

 
        
      


3) Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.


2779



100%


 


4)  Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%.
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days.




6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and

236


100%

7) To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document.
3567

100%


*Note : Only complete applications will be processed

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