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CLIENT'S CHARTER ACHIEVEMENT 2022

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CLIENT'S CHARTER ACHIEVEMENT JANUARY – DECEMBER 2022
 
OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARD NOTES
NUMBERS OF COMPLIANCE TO STANDARD* % COMPLIANCE TO STANDARD** NUMBERS OF NON-COMPLIANCE TO STANDARD*** % NON-COMPLIANCE TO STANDARD****
1) Issuing the decision on the mineral and rock material export permit application within one (1) working day.

2,388

100%

289
             
-    

*189 Failed Application 
*100 Pending

2) Providing geospatial information through the availability of geographic information search applications up to 97.5 percent.

-

100%

-

-

-

3) Submit a financing offer letter to the beneficiary within 14 days.

1

100%

-

-

List of Financing Offer Letters that have been issued:

a) International Sustainable Energy Summit (ISES) 2022
Date of Offer Letter: 24/01/2022

b) Waste to Energy: Biotransformation of Organic Fraction of Solid Waste into Renewable Natural Gas
Date of Offer Letter: 24/01/2022

c) Program PROTÉGÉ Ready to Work (RTW) Fasa Kelapan Tahun 2022/2023 – TNB 
​Date of Offer Letter: 18/08/2022
d) Malaysia Renewable Energy Certificate (mREC) Framework Under the National Green Electricity Tariff (GET) Program - TNBX Sdn. Bhd.
Date of Offer Letter: 18/08/2022

e) National Energy Awards – MGTC 
Date of Offer Letter: 18/08/2022

f) Kajian Pembangunan Pelan Tindakan Kecekapan Tenaga Negara 2.0 – ST 
Date of Offer Letter: 18/08/2022

g) Penambahbaikan Portal Malaysia Energy Information Hub (MEIH) dan Aplikasi Mobile MeEnergyStats – ST
Date of Offer Letter: 18/08/2022

h) Program Pengiklanan Melalui Papan Iklan (Static Billboard) dan Papan Iklan Digital e-Bunting Sempena Kempen Kelestarian dan Kecekapan Tenaga di bawah Kementerian Tenaga dan Sumber Asli (KeTSA) - YHM
Date of Offer Letter: 27/10/2022

4) Make payment of bills and invoices not exceeding 14 days.

86,591

100%

-


-



-

5) Issuing acknowledgment of receipt and initial response to complaints within one (1) working day.
520​
100%
- - -

*Note: Only complete applications will be processed